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WE ARE HERE TO HELP!

Have questions about our products, digital downloads, shipping options, or need support with your order? Fill out the form below and we’ll get back to you as quickly as possible.

Our goal is to make your experience smooth and stress-free so you and your kids can enjoy learning and fun together.

F.A.Q

We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

F.A.Q

Here you’ll find answers to the questions we get asked most often.

Our products are designed for children aged 1.5 to 12 years. They are
perfect for helping kids learn, explore, and have fun while developing new
skills.
Younger children can follow along using the symbols, while older kids can use them independently to manage their day on their own.



Yes, absolutely! The cards are fully flexible, so you can choose together which steps fit your daily routine. This way, the planner becomes a personalized companion perfectly suited to your family.

Mum’s Ease Printables are designed to make family life easier and more fun.
Our products help kids learn, explore, and stay organized while giving parents practical tools to create structure and calm in their day. Every product is thoughtfully designed for
flexibility, creativity, and independence, so it fits your family’s unique
needs.



You can exchange your order within 14 days, as long as the items are unused and in their original condition. Simply
email us at support@mumseaseprintables.com with your order number and let us know which products you’d like to exchange. Please note that return shipping costs are the responsibility of the customer.

Absolutely! We’re happy to help. You can email us anytime at
support@mumseaseprintables.com, and we’ll get back to you as quickly as
possible.

No need to worry about speaking! The cards work visually, allowing children
who aren’t talking yet to participate by pointing, choosing, and flipping
along.



Absolutely! Our planner is designed to be flexible and visual, making it suitable for children with different needs. Neurodiverse
children can benefit from the clear structure, symbols, and step-by-step
routines, helping them navigate their day more independently and confidently.

We accept a variety of secure payment methods via Shopify, including credit and debit cards, PayPal, Apple Pay, Google Pay, and other options available at checkout. All payments are safe and encrypted for your protection.

For digital downloads, all sales are
final and non-refundable, since files can be downloaded immediately.

For physical products, returns are accepted within 14 days of delivery if items are unused and in their original condition. Buyers are responsible for return shipping costs.

If your order arrives damaged or incorrect, please contact us within 7 days so we can make it right!

If your order hasn’t arrived within the expected delivery
time, please contact us at support@mumseaseprintables.com with your order number. We’ll help track your package and resolve the issue as quickly as possible.

Delivery times depend on your location and the shipping method selected at checkout. Typically, orders within the United States arrive within 5-7 business days. Please note that these are estimates and delays can occur due to holidays or carrier issues.

Don’t worry! If your download link isn’t working, please contact us at support@mumseaseprintables.com with your order number. We’ll resend the link and make sure you can access your files without any
issues.

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